When it comes to the relationship between you and your clients, there are some key differences. Customers are people who buy products or services once, while clients are people who will work with you over a longer period of time. Customers tend to be more forgiving of your shortcomings when it comes to your efforts, but clients don’t have that same trust in you. That means it’s vital for your company to put forth its best effort when working with them.
Tip: Establish boundaries with these types of clients
Set clear and firm boundaries with your clients. These boundaries can be in the form of a letter, email, branded PDF document, or even an agreement. Be sure to make your boundaries clear, firm, and professional. Setting and communicating boundaries with clients may be awkward at first, but it becomes easier with practice. You should never be afraid to be firm with these clients and tell them in writing what you expect of them.
As a freelancer, you must be able to hold your own with these types of clients. You must remember that making your clients happy will help you get paid and get booked again. Nevertheless, there are some times when you can’t please everyone. If you can learn to set boundaries with these clients, you will enjoy working as a freelancer without feeling suffocated. Here are some tips to help you do so.